Individual claims, one response: our loss adjusting
In the individual sector, 90% of claims involve damage of less than €15,000. Although the financial stakes for the claim are relatively low, the consequences for those affected can be somewhat traumatising. And for good reason - they are personal because they involve objects with both monetary and sentimental value.
In the individual sector, 90% of claims involve damage of less than €15,000. Although the financial stakes for the claim are relatively low, the consequences for those affected can be somewhat traumatising. And for good reason - they are personal because they involve objects with both monetary and sentimental value.
Individuals: exposed a wide variety of hazards every day
The numbers are clear. Between 60 and 70% of claims stem from water damage. The damage caused can impact property in multiple ways: water stains on the walls, bubbling on the ceiling, damage to valuable furniture or pieces of fine art.
The rest of the claims most often arise from theft or fires. From a fryer catching fire to a house reduced to ashes, flames cause monumental damage, resulting not only in material losses but also in real psychological ramifications for the victims.
Loss adjusters need to be very flexible to handle these claims. They should be able to respond quickly, educate those involved, and show empathy to give the best support possible to those affected.
Loss adjusting and customised services: critical for effective case management
Stelliant Loss Adjusting is constantly aiming to improve, using innovative self-care tools to make case management easier and faster:
- On-line case management via customer extranet, where the victim can track their case step-by-step and make appointments on-line.
- On-line case assessment based on the details entered to get calculations or recommended compensation, or fill out a loss statement in cases of theft.
- Remote loss adjusting or video loss adjusting.
Alongside insurers and their policyholders, ready to lead and facilitate private agreement processes or post-incident solution services, Stelliant Loss Adjusting mobilises its loss adjusters in fields like:
- Private liability
- Construction
- Drought
- Legal expenses coverage
- Theft
- Building claim management
- Damage (P&C)
