Theft loss adjusting: combining expertise and education

Financial and sentimental losses, state of shock, etc… theft leaves a particular mark on policyholders. This is why it is critical to provide a personalised response, with coaching and a human touch, while doing a thorough and exhaustive valuation of the stolen property.

Financial and sentimental losses, state of shock, etc… theft leaves a particular mark on policyholders. This is why it is critical to provide a personalised response, with coaching and a human touch, while doing a thorough and exhaustive valuation of the stolen property.

Theft-related claims: a financial and sentimental loss

Theft can involve:

  • common objects: small appliances, telephones, cash, etc.
  • valuable objects: antique furniture, fine art, jewellery, rugs, precious stones, tapestries, rare books, statuettes, etc… these are defined as having a unit value over the threshold stipulated in the insurance contract. They can also be part of a set or a collection with a specific total value. These objects can be covered for a limited value, expressed most often as a percentage of the value of the goods (from 10 to 30%) or as a multiple of the index value (for example, 100 or 200 times).

Whatever the coverage, the missing property is defined by more than just the market price. It often has a sentimental value that is just as high, or higher, for the policyholders affected.

But burglary also means property damage and vandalism. Claims that should also be processed effectively and responsively in the course of the theft loss adjusting.

A thorough theft insurance analysis

Stelliant’s loss adjusters form a galaxy of specialisations and complementary skills to handle the variety of property that can be stolen.

Art history professionals, auctioneers, specialists in jewellery, precious stones, watches or handbags, etc. They share a deep interest in evaluating moveable property, but also great curiosity and exhaustive knowledge of the market. The theft of period pieces or furniture, for example, receives special treatment, with loss adjusters who have special skills and maintain ongoing relationships with the art world, tracking its trends.

But theft loss adjusting also involves advanced understanding of the clauses of the contract entered into. Stelliant’s loss adjusters meticulously analyse the insurance contract so that they can suggest personalised solutions that strictly comply with the stipulated conditions and exclusions.

Theft loss adjusting: essential education

Apart from the financial losses suffered, the theft has profound emotional repercussions on the policyholder. Seen as an intrusion into their personal life, it is often a very negative experience, which requires full support and a genuine teaching touch.

Before the loss adjustment, Stelliant gets in touch with the policyholder to offer explanations and answer questions, but also to help them prepare the various documents and evidence needed: bills, photographs, insurance documents, etc.

A step-by-step approach that enables the policyholder to understand the loss adjustment with peace of mind, while building a genuine relationship of trust that will facilitate the damage appraisal. This preparation work also results in a higher quality of theft loss adjustment, with each stolen item having been assessed in advance.

In the course of its post-incident management services, Stelliant also takes all the provisional measures needed to make sure the policyholder is safe and well, especially if the residence was damaged: broken windows or lock, etc.

keys facts

30
years
of experience
+ 50
experts
specialized in stealing
1
tool
of selfcare