Service innovation to provide a tailored customer experience
Simplifying the processing of a claim for our customers is a key requirement for us to innovate. Since the beginning, organisational innovations have been part of the DNA of the Stelliant group, enabling our administrative and operational teams to improve the processing of claims. To improve and streamline the customer…
Simplifying the processing of a claim for our customers is a key requirement for us to innovate. Since the beginning, organisational innovations have been part of the DNA of the Stelliant group, enabling our administrative and operational teams to improve the processing of claims. To improve and streamline the customer experience, we use new technologies to improve the adjustment process.
Bring simplicity and performance to business.
As a service to professionals and their clients, the Stelliant group has been developing tools to facilitate and improve the processing of claims. With a totally secure and personalised space at their disposal to follow the progress of the case, submit and consult documents, make an appointment online with a dedicated adjuster, the insured or the insurance manager can, in a few clicks, qualify and assess their claim online in order to choose the appropriate solution (compensation, repair, etc.) according to the appropriate insurance agreements. With this collaborative platform available to all stakeholders, the handling of a claim is immediate, the management of a claim simplified and the customer relationship made more fluid.
Making claims management simpler through innovation
Stelliant group relies on digital tools as well as human resources, internally trained and certified, ready to respond to all activity peaks.
Organised into Customer Service Teams (CST) in 6 major cities for optimal coverage, these teams, made up of assistants and managers, offer a single dedicated access point. On behalf of insurers and policyholders, they handle cases from scratch:
- Setting up a contact with the insured,
- Ensuring that missions are assigned to the right level of assessment,
- Managing the resolution of claims right up to post-loss solutions.
Because service is a real priority to us, and because we are aware of the material and financial damage caused by the occurrence of a claim, we offer a turnkey and digitalized service. Our teams can provide a quick turnaround and offer regular progress updates to keep them informed of the progress of the survey procedures.
Access to top skills
For each case, each claim, Stelliant Loss Adjusting can rely on the skills of an entire Group to provide all the resources required to respond quickly and understood by all parties involved.
Whatever the nature of the claim, we have specialists and multi-specialists in dozens of specialties, in Property and Casualty:
- New Information and Communication Technologies (NICT)
- Transport and Mobility
A wide range of skills are available to insurance professionals and to their customers, whenever an incident affects their daily lives. For each of them, we offer innovative services that are complementary to all of our expert services. In other words, a global and modular offer for the entire risk chain:
- Upstream with advice, prevention with our specialised firm INQUEST but also delegated management with our subsidiary composed exclusively of delegates
- Downstream, with restoration, repair in kind and decontamination services provided by GEOP x PHENIX. Project management and design with Geosynthese engineers, working in conjunction with QANTEX construction economists.
This is our commitment: a solution for every complexity.
handled per year