Software loss adjuster: for bug-free loss adjusting
All companies now have software that covers all or part of their organisation. As digitalisation accelerates and increases users' dependence on their business solutions, who can boast of never having encountered bugs or complained about the logic used by developers when designing software? Poorly managed, this situation can even lead…
All companies now have software that covers all or part of their organisation. As digitalisation accelerates and increases users' dependence on their business solutions, who can boast of never having encountered bugs or complained about the logic used by developers when designing software? Poorly managed, this situation can even lead to the rejection of the IT solution by users, or even to internal conflict. Our loss adjusters are professionals in the field of software publishing and/or development who will be able to qualify these disturbances and use their experience to the benefit of all parties to define an action plan adapted to each situation.
The software market in France represents more than 11.9 billion euros in turnover. In this context of digital transformation, software has become essential for the steering and management of companies. A problem in the design or deployment of software can have major consequences for the activity of a company or a professional. Software-related claims fall into two categories:
- Problems encountered during solution development and deployment failures.
- Problems related to use, such as bugs in the delivered software, or failure to reach targets that the software was intended to help with.
There are also maintenance-related claims. For example, a configuration error in a software package (set of programmes for doing multiple tasks specific to one field of work) causing prices on an e-commerce website to reset to zero.
In any case, the service provider involved in developing, deploying or maintaining the software can be held liable.
Rapid response from software loss adjusters
In the event of deployment failure or bugs affecting software, Stelliant Loss Adjusting mobilises a team of experts with significant experience in the IT industry.
Information systems managers, IT consultants, development directors, etc. High-level professionals, able to respond to any type of IT or software problem. Together with the policyholder and insurer, Stelliant Loss Adjusting’s experts develop the right negotiation strategy for the situation. Their goal: resolve each dispute amicably by coming to a settlement agreement between both parties.
With locations throughout France, these seasoned loss adjusters can draw on the support of specialist consultants and experts in business interruptions to complete an exhaustive loss adjustment.
Skill and a teaching touch applied to software loss adjusting
Our team of software loss adjusters has significant experience in the world of consulting and deployment of IT solutions. They combine their technical skills with a keen sense of pedagogy to provide the best possible support to companies and professionals faced with a dispute.
Their mission? Make highly technical computer problems accessible, explaining in plain English so that all those involved can understand. Because a good loss adjustment means successful compensation that is understood and accepted by the end client.
In addition to insurance loss adjustments, Stelliant Loss Adjusting can call on its subsidiary INQUEST to do extensive technical investigations to determine and verify the precise causes of the incident. INQUEST also offers special support to restore the company’s system and data, as well as legal support for problems related to managing personal data.
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