Material damage: our agile response for optimal case management
Theft of a computer system, fire on agricultural machinery in the heart of a farm, accidental breakage of lifting equipment, water damage to medical equipment... Material damage can severely penalise the activity of a company or a professional, particularly in financial terms. In order to meet the demands of insurers…
Theft of a computer system, fire on agricultural machinery in the heart of a farm, accidental breakage of lifting equipment, water damage to medical equipment... Material damage can severely penalise the activity of a company or a professional, particularly in financial terms. In order to meet the demands of insurers and the needs of their clients, the Stelliant group offers a comprehensive and modular service covering the entire risk chain. From the recommendation of protective measures to repair solutions, including the assessment of damages... Our expert and administrative teams are mobilized to assist each professional and his insurer in an optimized management of his claim.
A wide variety of damage for an equally wide variety of equipment
Whatever the business sector (service, manufacturing, etc.) and the size of the company (VSE/SMEs, major groups, etc.), material damage can happen at any time. Fire, water damage, failure, equipment breakdown, theft, destruction, etc… the types of potential damage vary as much as the types of equipment that can be affected: vehicles, tools, electrical equipment, computer hardware, etc.
Multiple forms for a single victim: the owner, whether that owner is an individual, a professional or a company. The damage may impact the ability to continue doing business, which poses a threat to the long-term survival of the company affected. This factor can cause serious financial consequences, with harmful business interruptions.
Given the emergency situation and the urgent need for solutions, insurance professionals and policyholders can count on Stelliant Loss Adjusting and its responsive administrative and material damage loss adjusting teams.
Fast and appropriate case management
As soon as we receive an assignment for material damage, our managers pre-qualify the assignment and direct it to the right loss adjuster. For example, a problem involving aeronautical equipment will be handled by an expert specialising in this field. Thanks to a large network of loss adjusters from different backgrounds, trained in all the subtleties of damage insurance, we can offer a targeted intervention that is equal to the challenge.
Whatever the damaged equipment and its complexity, our dedicated loss adjusters use their technical skills to ascertain the nature of the damage before undertaking a precise diagnosis to establish the cause of the loss. They then apply the guarantees provided for in the policyholder’s insurance contract and assess the amount of compensation.
Depending on the issue at stake and at the request of our client, we use remote expertise in order to offer a rapid diagnosis, thus optimising costs and time.
Whether remote or on site, our loss adjusters and management teams ensure regular monitoring of the case, in particular by means of reports on the progress of the expertise procedures. This transparent support, at the crossroads of all the parties involved, guarantees the delivery of reliable conclusions that are understood by all the stakeholders.
The response of complementarity to material damage
In France and abroad, our teams have one priority: to offer our professional insurance clients clear, rapid solutions adapted to the problems of individuals, companies and professionals. For both, we mobilise our loss adjusters, multi-specialists and managers to help restore normalcy or resume business.
In the context of material damage, the Stelliant group offers insurance professionals a whole range of complementary services.
- From delegated management of a specific type of case, from the pre-qualification of the mission to its resolution and the issuing of our conclusions.
- Consulting, prevention and investigation with INQUEST, our subsidiary dedicated to risk management.
- Post-disaster solutions, from project management and design with Geosynthesis engineers to restoration, decontamination and repair in kind by GEOP x PHENIX technicians.
Our offer is transversal. It is based on complementary skills, dedicated processes and innovative tools (a project mode with a single entry point, extranet, etc.).
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