Internet network failure, a connected expertise
3G, 4G, 5G, adsl, wifi, fibre, bluetooth, sip, voip, rfid, as many technologies as information exchange problems... the interconnection of systems relies mainly on the telecommunications systems in place. Their unavailability is often synonymous with the impossibility for a company to access its data or simply to maintain its activity.
3G, 4G, 5G, adsl, wifi, fibre, bluetooth, sip, voip, rfid, as many technologies as information exchange problems... the interconnection of systems relies mainly on the telecommunications systems in place. Their unavailability is often synonymous with the impossibility for a company to access its data or simply to maintain its activity. Professionals in the sector are also faced with very strong competition and must stand out through innovation. The associated claims are complex and often require the mobilisation of numerous skills: microelectronics, automation, airwaves, IT, regulations, health, etc. Our loss adjusters know how to mobilise all the skills required to guarantee a complete technical analysis and appropriate claims management.
Types of losses in the telecommunications industry
In matters of telecommunications, companies and professionals in any sector can be confronted with two types of loss:
- Telephone fraud: The fraudulent use of a company’s telephone system by malicious individuals can have significant financial consequences. In just a few hours, the over-consumption of the line can quickly add up to tens of thousands of euros.
- Problems of information exchange between network equipment: In a world where everything is connected, a failure of a telecommunications system has global repercussions. An internet network failure does not only impact computers or data, but also the efficiency of a home automation system. In the long term, this could potentially impact the full use of cars or connected buildings, deprived of air conditioning, lighting, etc.
A paralysis of the activity that is detrimental to the company or professional affected, both in terms of equipment in the event of a malfunction and financially with the resulting operating losses.
In this type of penalizing situation, reactivity is required to limit the impact of the disaster. That is why, as soon as the insurer is contacted, the Stelliant group assigns its team of NTIC loss adjusters, specialists in the telecommunications sector, to facilitate a return to normalcy as soon as possible.
General mobilisation of our telecommunications loss adjusters
When there is an internet outage or the telecommunications system is out of commission, Stelliant Loss Adjusting’s dedicated teams are on deck.
In an emergency situation and depending on the stakes at play, our technical loss adjusters may use remote loss adjusting to respond all the faster.
Telecommunications problems are often delicate, because information systems are connected through a wide range of technology, both past and future (3G, 4G, 5G, Fibre, WIFI, ADSL, Bluetooth, SIP, etc.). Faced with all these complexities, we mobilise all the skills necessary in information technology, microelectronics, waves, automation, regulation, etc. Working together with complementary skills, our specialist loss adjusters analyse the cause of the incident and identify solutions to deploy to fix the internet outage.
Efficient support for any telecommunications incident
We strive to offer the best insurance services. That’s why we surround ourselves with employees who have seasoned backgrounds in their field of skill.
More specifically, a team of about ten loss adjusters, specialising in telecommunications and able to work on any type of claim: internet outage, non-operational telecom infrastructure failure, switch failure, etc… Responsive mobilisation in France and abroad with 80 locations, built out through a partnership with Crawford and its network.
With over 1.000 cases treated every year, including some worth millions of euros, Stelliant Loss Adjusting’s experts put their solid industry knowledge to work for insurers and their clients. This is the case whether doing straightforward loss adjusting on internet outages, providing post-incident solutions or offering consulting and risk management services through various Stelliant Group subsidiaries. We offer comprehensive assistance in the best interests of policyholders and help them continue working uninterrupted.
handled each year