Stelliant, combining loss adjusting and innovation
Agile by nature, Stelliant Group has built a strong will to innovate into its DNA. Using innovative tools to simplify the management of claims, we provide a whole range of solutions to our customers, both insurers and companies with claims. Agility of insurance services being at the forefront of its…
Agile by nature, Stelliant Group has built a strong will to innovate into its DNA. Using innovative tools to simplify the management of claims, we provide a whole range of solutions to our customers, both insurers and companies with claims. Agility of insurance services being at the forefront of its approach, Stelliant Group focuses on technical, structural and organisational innovation as the core of its expertise.
An evolving world
Since risk is evolving and unpredictable, Stelliant Group is able to facilitate and upgrade relationship with each of its different interlocutors: individuals, professionals & companies, construction actors & insurance professionals.
We understand the challenges faced by each of them: optimising costs and deadlines for some, facilitating the resumption of activities for others. This is why we are constantly reinventing our business to provide you with the best service.
A cross-functional innovation to simplify management
Innovation within the Group goes far beyond digital tools, which are an integral part of our operating methods to simplify claims management. Self-care, a web application to manage a claim online, video-expertise, drones, 3D modelling and digital simulation software, etc. At Stelliant, innovation also means organising ourselves differently, systematically ensuring fluidity and ergonomics for the benefit of our customers. We invest in people, in dedicated teams. Spread throughout France, their mission is none other than to accompany, listen and understand before sending the right expert to the right place.
Our organisation is based on an in-depth change in claims management methods. Our Customer Service Teams take charge of managing all the files in order to increase efficiency and responsiveness.
Depending on the complexity of the claim, our specialists work in project mode with a single point of entry for our clients. The combination of their skills allows us to provide a comprehensive response, regardless of the complexity of the claim.
In fact, Stelliant Loss Adjusting offers :
- End-to-end and digitalized support for cases with limited stakes;
- A work organisation in autonomous and responsible teams;
- 6 main sites, close to our customers: Avignon, Bourges, Dijon, Caen, Orléans-Le Mans and Toulon for an approach resolutely focused on the satisfaction of our professional insurance clients and their insurance.
A transversality that relies on the various services offered by the Group. Our commitment is simple: to innovate in order to continuously improve the customer experience, whether they are insurance professionals or claimants, individuals, companies or professionals.
Our innovations
Service innovation to provide a tailored customer experience
Simplifying the processing of a claim for our customers is a key requirement for us to innovate. Since the beginning, organisational innovations have been part of the DNA of the Stelliant group, enabling our administrative and operational teams to improve the processing of claims. To improve and streamline the customer experience, we use new technologies to improve the adjustment process.
Innovations for loss adjusting
Selfcare, collaborative platforms, video-expertise, drones, 3D scanners, digital modelling, there are many innovations and tools available to the insurance expert today. We are aware that the use of these new technologies can improve the work of the expert, but we believe that innovation is only possible if the client experience is positively impacted. That is why the innovation of services within Stelliant Expertise is done above all to make the customer experience more fluid, and to allow a 360° expertise to improve in many specialties.