Innovative management models: comprehensive loss adjusting
Stelliant offers comprehensive loss adjusting services that are agile, innovative and high performing…
Stelliant offers comprehensive loss adjusting services that are agile, innovative and high performing
At the Stelliant Group, we are constantly overhauling our management models, to make them more agile and high-performing. In-house trainings at Stelliant Campus, innovative methods to recruit new talent, comprehensive and scalable working methods and organisation. This solidly forward-thinking vision is also reflected in an optimised customer experience and heavy use of new technology. A unique approach for comprehensive loss adjusting, responsive and broadened over recent years.
Simplifying the process with remote loss adjusting
Stelliant Loss Adjusting is revolutionising insurance loss adjusting by massively leveraging new information and communication technology. Now, insurers only need a smartphone to have their damage assessed through video loss adjusting or remote loss adjusting (by phone), anywhere in France. Responsiveness, simplicity and speed are the watchwords of remote loss adjusting!
With a dedicated application, available on smartphones and tablets, policyholders can easily contact their loss adjusters, wherever they are, and directly share information about their claim.
There are just as many advantages for insurance professionals: facilitated negotiations, modernised customer relations and customer experience, immediate confirmation of the facts of the claim without having to travel, fixed costs and time frames, etc.
Always eager to meet the policyholders’ expectations, Stelliant’s office loss adjusters are able to assess all legal and insurance aspects of the incident, and assess and determine its cause. Meeting the same prerogatives as the field loss adjusters, they also establish liability of the various parties involved, before quantifying the damage and negotiating compensation for the policyholder. Bonus: a comprehensive loss adjustment report done according to the rules and the deadlines required.
But the loss adjuster’s job does not end there, because they are also able to suggest customised compensation and repair solutions, all without leaving their desks.
Video Field Loss Adjusting: a customised solution for any degree of complexity
In addition to remote loss adjusting, the Stelliant Group developed a solution designed entirely for complex claims. Video Field Loss Adjusting allows policyholders to get an analysis, remotely, from a loss adjuster that specialises in field work. Major claims often involve a multitude of loss adjusting meetings and appointments. With video field loss adjusting, these urgent, highly technical cases can be processed more quickly.
But video loss adjusting is far from just a tool to save time. It has also earned its spot at the forefront of the world of comprehensive loss adjusting, because it is fast and responsive. In a natural disaster, for example, video loss adjusting has proven critical for logging the damage and taking emergency steps as soon as possible. Another example: incidents that carry a risk of soil pollution, which should be handled as quickly as possible to limit their impact.
Stelliant has used video loss adjusting for years, and it has become a high-performing, agile and effective organisational model, offering a good overview of damage before a loss adjuster is deployed to the field. This approach enables Stelliant to do comprehensive, reliable and exhaustive loss adjustments.