Organisational innovation: for agile, personalised loss adjusting
Organisational innovation developed by Stelliant help companies rethink their organisation for more people-focused organisations…
Organisational innovation developed by Stelliant help companies rethink their organisation for more people-focused organisations
Organisational innovation has always been in the Stelliant Group’s DNA.
The emergence of digital tools has given rise to myriad opportunities in loss adjusting. New possibilities that we have been eager to explore, to enrich our own practice.
But innovation is not just a matter of technology. It is, first and foremost, a human issue. To make sure that its insurance services meet expectations, Stelliant Loss Adjusting is overhauling how it conducts its business.
This organisational innovation is based on the agility of our response, tailored to the financial, technical and insurance challenges. A true convergence of loss adjusters from all fields, allowing the group to act efficiently and smoothly on any case.
The key to this innovative organisation? Precise segmentation of claims, based on three main criteria.
Segmentation by technical specialisation
Since a construction claim does not require the same skills as a hacking incident, Stelliant Loss Adjusting selects the top talents for each case.
A certified, multispecialist approach, so that each situation can be handled in all its complexity. Whatever the claim, Stelliant Loss Adjusting can count on a constellation of highly qualified technical skills, from automotive to the environment, to arts and construction.
Segmentation by insurance type
Stelliant Loss Adjusting pairs multisector damage loss adjusting with distinct skill in public liability, to offer the best insurance services.
Expertise built on over 30 years of experience, allowing us to support individuals, professionals, businesses and their insurers, whatever the insurance involved.
Since a Property Damage claim is different from a Public Liability claim, Stelliant Loss Adjusting mobilises specialists who are dedicated to each insurance policy:
- Damages: construction, fire, business interruption, vehicle crashes, Equipment Breakdown, Theft, Drought, building site/assembly and testing insurance, etc.
- Public liability: Public liability for operations, professional indemnity, civil liability after delivery, product recall, civil liability vehicle, administrative liability, environmental liability, etc.
Segmentation based on the stakes of the case
The stakes of the case also determine the mode of loss adjusting selected.
As part of its organisational innovation work, Stelliant Loss Adjusting prioritises video loss adjusting for claims that are frequent, low-stakes, etc., while continuing to provide on-site loss adjusting services for high-stakes cases.
When the severity of the situation requires, project mode allows us to deploy the best loss adjusters for the job to the field, as quickly as possible. Technicians, financial experts, specialists from the same fields as the policyholder affected, etc… Stelliant Loss Adjusting brings together complementary skills to develop unique solutions through one single point of entry.
At the same time, remote loss adjusting should not be seen as a tool to be used for “lesser” cases. In crisis situations, video offers an unparalleled ability to respond quickly, which means provisional measures can be taken right away.
This organisational innovation moves Stelliant Loss Adjusting towards its clear goal: pairing each client with the right management mode, with the loss adjuster or remote loss adjuster that is the best fit so that the price is always appropriate for the issues at stake… all while providing a conscientious quality of service in line with each client’s expectations.