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Dealing with crisis situations in communication

The communications world is, by definition, exposed to the public eye… but it is also exposed to incidents with major financial consequences! Most especially with social networks, an incident during a communication campaign can quickly spread, and both businesses and professionals in the sector may find themselves facing a crisis.

Communication claims: reputation and finances on the line

As a third-party provider or as a department within a major group, marketing and communication professionals include a variety of occupations. Advertising or communications agency, digital marketing, public relations, event planning, visual identity, web design, market studies, advertising or promotional films, brand promotion, and more… there are many such examples. This multitude of communications specialists, working in related fields, is exposed to a multitude of potential risks, accidental or otherwise:

Damage to property entrusted
Media rebuilding costs and service delays
Professional misconduct
Errors, omissions and delays
Unfair competition
Disclosure of confidential information
Data loss and destruction
Breach of intellectual property rights (copyright, logo, brand, image)
Defamation
Defective product delivery
Etc.

A single error in providing a service can expose communications professionals to major financial consequences and harmful damage to reputation.

Whatever the type of communication claim, it creates a crisis situation that requires the work of a loss adjuster who knows this field. The victim may have taken out a Professional Indemnity Insurance agreement with clauses specific to his or her profession. The insurer then brings in a trusted partner with prior experience with this type of loss adjusting and insurance: Stelliant Loss Adjusting.

Communications loss adjusting: advanced skills

The wide range of insurance coverage with professional indemnity insurance in communications/marketing make loss adjusting during a claim a complex task.

When you choose Stelliant Loss Adjusting, you choose a partner with a national and international network of specialists with key skills in:

Communications: A solid experience in communications and marketing for a perfect understanding of the workings and claims in this field.
Finance: Full command of financial data, allowing them to fine tune the damage estimate down to the last detail.
Insurance: A detailed understanding of the clauses of a professional indemnity contract taken out by communications and marketing professionals.

Our communications loss adjusters are able to accurately quantify the damage caused and assess the financial consequences. They go up the chain of responsibility and identify rapid, appropriate solutions.

Workforce synergy: the added value of Stelliant Loss Adjusting

When loss adjusting in communications and resolving a crisis situation, Stelliant Loss Adjusting deploys a multilingual administrative team. We coordinate work in France and abroad. We mobilise communications and marketing specialists. If needed, they are supported by experts from other specialised fields such as finance.

This synergy is where their strength lies. They combine their industry knowledge to provide the best services for all those involved.
Stelliant Loss Adjusting is also backed by the strength of a Group. In the event of a crisis, communications professionals can count on all of our human and operational resources. Our ambition is to mobilise our various specialised subsidiaries to support the management of their claim to limit the consequences on their financial health and their image.