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Agrifood loss adjusting: the power of a responsive network

Salmonella-contaminated infant milk, lasagne made with horse meat… in recent years, health crises have generated a lot of attention, probably due in part to heavy media coverage. Therein lies the challenge of Stelliant Loss Adjusting’s work when an agrifood incident occurs. Responding as quickly as possible to help professionals make the best decisions, and protecting consumers’ health in the process. But also providing consulting services to help their corporate reputation stay solid. Beyond agrifood loss adjusting, our Civil Liability specialists have plenty of recommendations to help with crisis recovery and orchestrate various recall campaigns as needed.

Risks in the agrifood industry

Despite all the safeguards in place in the agrifood industry, companies and professionals are not immune to incidents. Especially since there is such a wide variety of potential incidents:

A foreign body discovered in a food product: glass in a bottle of wine, an insect in a prepared dish, etc.
Non-compliant microbiological analysis results
Packaging problems that pose a threat to food product safety
Claims related to productions and crops supplied in the agrifood industry, etc.

Whether the company affected is an industrialist or a small wine producer, the consequences of this type of incident on business and brand image are dramatic. The fact that consumers’ health is under threat makes the stakes even higher.

Companies cannot afford to take any risks; at the slightest warning sign from a product or suspicion regarding a raw material, they must recall the merchandise or even stop production.

Stelliant Loss Adjusting leverages its rapid response, tailored to fit the complexity of the situation. Its role: help the company manage this crisis as well and as quickly as possible, to avoid damage to its business and reputation. This is true for all sectors: dairy, sugar or meat, manufacturing of processed food products or margarines, etc.

Responsive agrifood loss adjusting to minimise damage

Whatever the incident, Stelliant Loss Adjusting understands how urgent it is. Our agronomic engineers respond, tailoring their work to fit the stakes in all types of claims: infestation, contamination, packaging defects, breaks in the cold chain, storage equipment failure, damage during transport, etc.

They are sought out by insurers to bring their technical and relational support to companies managing agrifood crises, whether that means conducting Civil Liability investigations or assessing material or intangible losses.

With its agrifood expertise, Stelliant Loss Adjusting identifies the causes of the incident and helps its client make delicate but crucial decisions.

There are several goals:

Establish liability with traceability studies and work out a memorandum of understanding with those involved in the event that the policyholder is being exonerated from liability.
Develop an action plan to protect consumers’ health and help business resume as quickly as possible: supplier audits, enhanced internal controls, process improvement, etc.
Rebuild distributor and customer trust through radical steps and reassuring communication.

The best ingredients to manage an agrifood crisis

To address the specific issues of an agrifood claim, Stelliant Loss Adjusting gets support from the best experts, selected on a case-by-case basis.
With career experience in the field for which they are doing the loss adjustment, they understand its risks and quality standards: HACCP system, Hygiene Package (European body of regulations), private certifications such as ISO 22000, the IFS Food Standard, or the British Retailers Consortium (BRC).

Their diverse qualifications (agricultural and agronomic engineers, supply chain experts, etc.) prepare them to do agrifood loss adjustments for any type of claim: from pesticide contamination of a batch of IGP (Protected Geographical Indication) organic rice to broken glass in a wine batch after bottling.

Their technical skills and good interpersonal skills are indispensable assets in these tense situations. Through their agrifood loss adjustment, they ensure that the crisis will be managed and resolved quickly and smoothly, with consideration for everyone involved.

Always wishing to satisfy its customers as much as possible and simply things for them, Stelliant Loss Adjustment offers turnkey services with the support of the entire Stelliant Group galaxy. Stelliant TPA (Third-Party Administration), for example, gives insurers the chance to turn the administration of some cases over to a third party. Our administrators strive to assign the right loss adjuster, at the right time, in the right place, for each type of case.