Defective products, a loss adjuster to handle the crisis
In the private and professional sphere, capital and consumer goods are part of everyday life. Regardless of their quality, these products are all subject to the risk of failure and defects. When faced with a faulty product (defective products, hidden defects, etc.), the parties involved must react quickly in order…
In the private and professional sphere, capital and consumer goods are part of everyday life. Regardless of their quality, these products are all subject to the risk of failure and defects. When faced with a faulty product (defective products, hidden defects, etc.), the parties involved must react quickly in order to limit the damage to users. Mandated by their Civil Liability insurer, our team of loss adjusters supports companies and professionals faced with a serial claim, involving a product recall campaign.
Defective product: a wide range of risks
Mass market consumer goods (toys, household appliances, etc.), industrial and professional equipment, etc… with the diversity of manufactured and marketed products today, there is an equally diverse range of potential claims.
Design or manufacturing/production defect, part failure, performance problem, etc… whatever the cause of a defective product, it poses a threat to the health and safety of consumers, individuals and companies alike. Bodily or material damage, the consequences can be dramatic: fire, deadly accident, production equipment downtime, etc.
In such situations, a quick response is critical, especially in determining whether the claim is serial. Let’s look at an example in a beauty salon. If a wax epilator breaks while being used a customer’s leg and causes severe burns, the loss adjustment should quickly identify whether the cause of the incident was an isolated event or not. If there are doubts regarding the safety of an entire lot of products, an emergency product recall campaign is launched under the watchful eye of the DGCCRF (French Directorate General for Competition Policy, Consumer Affairs and Fraud Control).
Cutting-edge know-how for the benefit of consumers
As soon as a loss is reported, Stelliant Loss Adjusting has the human and material resources needed to meet insurers’ and their clients’ needs for clarification. When called upon, we offer a thorough loss adjustment through our in-house laboratories (mechanical and materials, electric and electronic) and a comprehensive response that draws on the Stelliant Group’s subsidiaries: Stelliant Lab and Stelliant TPA (Third-Party Administration). With our network of locations in France and around the world, our loss adjusters leverage their fluency in local culture to better handle their cases, bearing everyone’s interests in mind. They conduct their investigations while fostering learning and communication between the various parties.
As a specialist in product civil liability, Stelliant Loss Adjusting has technicians with advanced skills in every field of expertise. They are able to understand technical problems, identify what caused the malfunction and estimate volumes to get an accurate assessment of financial losses. After a thorough analysis on site or remotely, Stelliant Loss Adjusting’s experts can determine for certain whether the event was an isolated incident (breakdown, deficient maintenance, etc.) or a serial incident caused by widespread design or manufacturing defects, for example. With a thorough traceability study, they identify precisely which lots should be recalled and call the liable parties together.
In these cases, companies can count on the universe of skills offered by the Stelliant Group, in France and around the world. As an expert in managing defective product crises, Stelliant TPA (Third-Party Administration) is able to offer comprehensive support throughout recall procedures. Stelliant TPA (Third-Party Administration) handles thousands of product civil liability cases every year, and serves as a single point of entry for the entire Stelliant galaxy.
Global management in case of defective products
The Stelliant group proposes a global and modular offer on the whole risk chain. In the case of a withdrawal of a defective product, the cooperation of several departments guarantees a complete and tailor-made management of the case, both for the insurer awaiting our conclusions and for the company wishing to quickly resume its activity.
Appointed by the insurer, our delegated managers are a single point of entry, guaranteeing fluidity in the management of the file. If necessary, they appoint several loss adjusters with complementary skills. Fire experts, financial experts, mechanical or electronic engineers… A constellation of men and women work together on the same file to examine the defective product, assess the operating losses and calculate the costs to be incurred in order to proceed with the removal…
If necessary, our loss adjusters can call on the in-house laboratories of our subsidiary INQUEST to validate their hypotheses, understand the materiality of the damage with a battery of fatigue tests on the product in question…
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