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Stelliant Loss Adjusting, rail accident specialist

The risks over the entire span of the rail network are many and varied. An opportunity for Stelliant Loss Adjusting to position itself as a prudent, reliable partner in estimating various types of damage that occur around this rail transport and the sometimes dramatic consequences.

Rail accidents: damages and public liability

Most rail claims involve damage and public liability loss adjustments. There are numerous examples: derailments, fires, level crossing collisions, etc.

Claims involving individuals

Claims involving individuals occur regularly, especially in cases of level crossing collisions. Claims are then generated by the operator for damage to the train and its infrastructures or operational losses caused by delays. Stelliant Loss Adjusting then oversees the claim against the vehicle insurer on the basis of the evaluation protocol established between the rail company and the main insurers.
Let’s see this in action with an example of Stelliant loss adjusters working as a team.

A lorry struck at a level crossing requires the work of a rail loss adjuster. The accident was caused by a problem with the brakes. That means it should be handled by an automotive loss adjuster. Snow had fallen, but the roads had not been salted. So an environmental loss adjuster is also called for. For the loss of all or part of the cargo, a finance loss adjuster will quantify the amount before a transport loss adjuster completes the loss adjustment. Stelliant Loss Adjusting offers a single, unified response to a process involving a multitude of technical industries.

Maintenance-related claims

Trains operate on the rails day and night, causing wear and tear as they go. Rail maintenance is routine, but laborious. And for good reason! Thousands of kilometres of rails must be kept in good working order. If not, the consequences can be dire.

Stelliant’s loss adjusters, specialised in rail freight, support the various parties involved with their technical, legal and even human problems. Alongside the railway company, the company maintaining the rails, the railcar owner and the merchandise owner, the loss adjuster acts as a partner, a committed intermediary working at the crossroads of all these stakeholders.

Theft-related claims

Since the rail network is made up of valuable materials, theft happens frequently. The theft of a locomotive radiator or a catenary wire, for example, a key cog in the rail network that helps supply power to the train so that it functions, can have huge consequences on the train, but also on the goods being transported.

Rail accidents and claims: from derailment to collisions

No matter how careful railway agents are, there is always a risk of an accident. The wear and tear on fixed installations caused by train traffic is the main cause of derailments and collisions. The rails are under constant use and the installations wear down.

When there is a rail claim, Stelliant Loss Adjusting experts respond quickly, with agility, to prevent business interruptions. There is a good reason for this urgent response: a train accident can paralyse the entire rail network.

Rail accidents: responsive, sound loss adjusting

The priority of Stelliant Loss Adjusting’s experts? Finding rapid solutions that bring overall satisfaction or a fair conclusion when doing a joint appraisal and other, sometimes complex, situations, regardless of the claim.

A sense of service is one of the fundamental values at Stelliant Loss Adjusting, so loss adjusters work proactively, bringing their expertise to the table in handling claims with agility and a teaching touch.

Mindful of the financial stakes and the need to restore traffic as soon as possible, the Stelliant network works collaboratively and actively with those affected.